Lesson Policies

Cancellation Policy

At the golf academy we understand life happens and that changes need to be made to schedules. Due to this and to be fair to all of our clients and coaches the following principles are in place:

24 Hours Notice

24 hours advanced notice is required when cancelling a lesson.  Our instructors are typically busy throughout the day and this advanced notice allows for our coaches to fill that time with another client.

• Lessons cancelled with less than 24 hours advanced notice will be charged at the full rate and not eligible for rescheduling.
• Lessons cancelled with more than 24 hours advanced notice will have their credits re-issued so another lesson can be rescheduled.

No Shows

Anyone who forgets or decides to miss their lesson will be considered a ‘no-show’. The lesson will be considered used with no re-issue of credits.

Late Arrivals

Always try to be on time for your lesson.  In the event of any late arrivals, out of  respect for the coach and other clients, the lesson will be conducted to its scheduled end time and you will be charged for the FULL duration of the class.

Weather

In the event of bad weather and your lesson is cancelled then you will have the credits re-issued to your account so you are able to book your class again at another convenient time.

As Kelowna weather can be very changeable by location please ensure your check the weather at the golf club as no refunds will be given if classes go ahead but you decide not to come because of bad weather in another location.